1. About us

Yarn Rabbit is an Australian online store.

If you have any questions about these Terms & Conditions, please contact us at:

Email: hello@yarnrabbit.com

2. Use of this website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or interfere with the use of this website by any other person.

You must not misuse this website, attempt to gain unauthorised access to any part of it, or introduce malicious code or harmful material.

3. Product information

We take reasonable care to ensure that product descriptions, images, pricing and availability are presented as accurately as possible.

However:

• colours may appear differently across screens and devices
• yarn is a textile product and may show natural variation in colour, texture, twist, sheen, thickness or finish
• hand-dyed, mill-end, surplus, discontinued or limited-run yarns may vary from batch to batch
• gauge, drape, structure and fabric behaviour can vary depending on tools, tension, stitch pattern and finishing

Product images and descriptions are intended as a guide only.

4. Pricing

All prices on our website are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change at any time without notice.

We take reasonable care to ensure pricing is correct, but errors may occasionally occur. If we discover an obvious pricing error after an order has been placed, we may contact you to offer the option of proceeding at the correct price or cancelling the order for a full refund.

5. Orders

When you place an order, you are making an offer to purchase products from Yarn Rabbit.

Orders are subject to acceptance and availability. We may decline or cancel an order where reasonably necessary, including where:

• an item is unavailable
• there is an error in pricing or product information
• we suspect fraudulent activity
• we are unable to process payment
• shipping information provided is incomplete or incorrect

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled items.

6. Payments

Payments are processed securely through our payment provider.

By placing an order, you confirm that you are authorised to use the payment method provided.

We do not store full payment card details on our own systems.

7. Shipping

We ship orders in accordance with our Shipping Policy, which forms part of these Terms & Conditions.

Estimated dispatch and delivery timeframes are guides only and are not guaranteed. Delays may occur due to carrier issues, peak periods, weather events or other causes outside our control.

Risk in the goods passes to you on delivery.

8. Returns and refunds

Our Returns Policy forms part of these Terms & Conditions.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

9. Account information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for restricting access to your device.

You are responsible for activities carried out under your account unless caused by our error.

10. Intellectual property

Unless otherwise stated, all content on this website is owned by or licensed to Yarn Rabbit. This includes, but is not limited to:

• text
• product descriptions
• branding
• logos
• graphics
• photographs
• website design
• layout and visual presentation

You must not reproduce, copy, distribute, modify or use any website content for commercial purposes without our prior written permission.

11. Third-party links

This website may contain links to third-party websites or services.

These links are provided for convenience only. Yarn Rabbit is not responsible for the content, availability or practices of third-party websites.

12. Website availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access or that the website will always be free from errors or omissions.

We may update, suspend or withdraw any part of the website at any time without notice.

13. Limitation of liability

To the fullest extent permitted by law, Yarn Rabbit is not liable for indirect, incidental or consequential loss arising from the use of this website or the purchase of products from it.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights, remedies or guarantees that cannot lawfully be excluded under Australian law, including rights under Australian Consumer Law.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and store personal information.

15. Changes to these Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last updated” date. Continued use of the website after changes are published indicates your acceptance of the updated Terms.

16. Governing law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes relating to these Terms & Conditions will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

17. Contact us

If you have any questions about these Terms & Conditions, please contact:

Yarn Rabbit

Email: hello@yarnrabbit.com